Terms & Conditions

1. General Terms and Acceptance

This website is operated under the name NoorMart Collections. In these terms, “NoorMart”, “we”, “us” and “our” refer to NoorMart Collections, while “you” and “your” refer to a website visitor or customer.

By accessing or using this website, you agree to follow these terms insofar as they apply to your use. Placing an order may also be subject to the product information, checkout details, order confirmation and any additional terms presented to you before purchase.

Please do not place an order if you do not understand or agree to the applicable terms. You may contact us before purchasing if you need clarification.

2. Website Use and Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with the website, its security or normal operation.
• Not use fraudulent payment details, impersonate another person or submit misleading order information.
• Not copy, scrape, misuse or reproduce website content in a way that infringes rights or violates applicable law.

We may take reasonable steps to protect the website, customers and our business from suspected fraud, abuse or security threats. Any action affecting an order will remain subject to applicable consumer law and any rights you may have.

3. Product Information, Images and Availability

We aim to present product descriptions, photographs, specifications, prices and availability as accurately as reasonably possible. However, screen settings, lighting, product editions, packaging updates or supplier changes may cause minor differences between a website image and the delivered product.

Product descriptions should be read carefully, particularly for books, Quran editions, publishers, volume sets, accessories, clothing sizes, electronic specifications and gift items.

Unless expressly stated, product images are illustrative and should not be treated as a guarantee that every packaging detail or accessory will be identical. Any material description or specification supplied with the product remains subject to applicable law.

Products are offered subject to availability. If a product becomes unavailable or a material listing error is identified after an order is placed, we will contact you where appropriate to discuss the available options and any applicable refund.

4. Orders, Confirmation and Acceptance

When you place an order, please check the selected products, quantities, delivery address, contact details, currency and total payable amount before submitting it.

An automated order acknowledgement confirms that we have received your order information; it does not necessarily mean the order has been finally accepted. Order acceptance, processing and dispatch may depend on stock availability, payment verification, delivery details and any applicable checks.

If we cannot fulfil an order, we will take reasonable steps to notify you and arrange any refund that is due for amounts paid for the unfulfilled order.

If you notice an error after placing an order, contact us as soon as possible. We will consider whether a change or cancellation can be accommodated, subject to the order status and applicable law.

5. Prices, Currency and Payment

Product prices and available currencies are displayed on the website or at checkout. The final amount payable, including any delivery charge and applicable taxes or other disclosed charges, should be reviewed before you complete the purchase.

Currency conversion, where available, may be affected by the currency selected, your payment provider or your bank. Your bank or payment provider may apply its own exchange rate or charges, which are outside our direct control.

Available payment methods are those shown at checkout for the particular order. Payment authorisation, settlement and processing may be handled by third-party payment providers.

You must only use a payment method that you are authorised to use. Never send passwords, card security codes or full payment card details through email or WhatsApp.

We may correct an obvious pricing or listing error before accepting an order. If a material error affects an order already placed, we will contact you and handle the matter in accordance with applicable law.

6. Shipping, Delivery and International Orders

Delivery options, charges and estimated delivery information will be shown where available during shopping or checkout. Delivery estimates are not guarantees unless expressly stated as such.

Delivery times may be affected by stock availability, courier operations, public holidays, weather, customs processing, incorrect addresses or other circumstances beyond reasonable control.

Please provide a complete delivery address and a reachable contact number. If delivery is delayed, an address is incorrect or a parcel appears to be missing, contact us so we can review the order and the available tracking information.

For international orders, customs procedures, import restrictions, taxes or duties may apply depending on the destination and shipment. Any applicable charges and responsibility for paying them will be governed by the checkout information and relevant law. Please check local import requirements where appropriate.

Nothing in this section limits any legal rights relating to late, missing, damaged or undelivered goods.

7. Order Cancellation, Returns and Refunds

If you wish to cancel an order, contact us as soon as possible with your order number. Whether a cancellation can be stopped before dispatch may depend on the processing stage and applicable law.

Return and refund requests are handled under our Returns & Refunds Policy. Please review that page for guidance and contact us before sending an item back.

Products that are faulty, damaged, incorrect or not as described will be handled in accordance with applicable consumer rights. Where statutory cancellation rights apply to an online purchase, those rights will not be excluded by this policy.

For eligible UK distance purchases, statutory cancellation rights may apply, subject to the relevant legal exceptions and requirements. The specific rules depend on the product and transaction.

8. Promotional Offers, Discounts and Coupons

Promotions, coupon codes, special offers and sale prices may have specific conditions, such as an expiry date, eligible products, minimum spend or limited availability. Any relevant conditions should be displayed with the offer.

Unless an offer expressly says otherwise, discounts should not be assumed to combine with other promotions. We may correct genuine promotional errors and withdraw or amend future offers, subject to any order already accepted and applicable law.

Promotions will not be applied retrospectively unless the stated promotion terms or applicable law require it. Nothing in this section permits misleading pricing or removes statutory customer rights.

9. Intellectual Property and Website Content

Unless otherwise indicated, the website's original branding, layout, text, graphics and other content are owned by or used with permission by their respective rights holders. Product names, publisher names, logos and third-party trademarks remain the property of their owners.

You may browse the website and use its content for personal, non-commercial shopping purposes. You must not reproduce, republish, distribute, modify or commercially exploit protected content without the required permission, except where permitted by law.

Product descriptions and images may include material supplied by manufacturers, publishers or other rights holders.

10. Privacy and Personal Information

Information submitted when browsing, ordering or contacting us may be processed to manage orders, arrange delivery, respond to enquiries, prevent fraud and meet applicable legal obligations.

Please read our Privacy Policy for more information about personal information, its use, relevant service providers and applicable privacy rights.

Do not send sensitive financial information through ordinary email or messaging services. Use the payment methods provided through the website's checkout.

11. Website Availability and Liability

We aim to keep our website accessible and information accurate, but uninterrupted access cannot be guaranteed. Maintenance, technical issues, hosting interruptions or external services may temporarily affect availability.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control. This does not exclude responsibility where such exclusion is unlawful or for obligations that cannot legally be limited.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms removes your statutory rights as a consumer, including rights relating to goods that are faulty or not as described.

12. Third-Party Websites and Services

Our website may link to third-party websites or use external services such as payment processors, delivery providers, analytics tools or messaging platforms.

External services may operate under their own terms and privacy policies. We encourage you to review those terms before using the relevant service. We do not control every aspect of third-party websites or services, but this does not remove any responsibility that applies to us under law.

13. Customer Support and Complaints

If you have a concern about a product, payment, order or delivery, please contact us with your order number and a clear description of the issue. We will review the information and explain the next steps available for your case.

You can contact us through our Contact Us page, by email at info@noormartcollections.store, or through WhatsApp customer support.

Contacting us first may help resolve a concern quickly, but it does not prevent you from exercising any legal rights or using any complaint or dispute process available to you.

14. Applicable Law and Consumer Rights

These terms are intended to be interpreted consistently with applicable laws. The legal rules that apply to a transaction may depend on the customer's location, the order and the circumstances of the purchase.

For customers in Pakistan, applicable federal and provincial laws, including relevant consumer protection laws, may apply. For eligible UK consumer purchases, applicable UK consumer protection legislation and mandatory consumer rights may also apply.

Nothing in these terms is intended to deprive a consumer of mandatory legal protections available in their country or to impose a jurisdictional restriction where that restriction would be unlawful.

15. Changes to These Terms

We may update these terms when our website, services, products or legal obligations change. The latest version will be published on this page with an updated date where appropriate.

Changes will not remove rights that have already accrued or apply retrospectively where doing so would be unlawful. For a particular order, the terms and information applicable to that transaction will be considered alongside any mandatory legal requirements.

16. Contact NoorMart Collections

If you have questions about these Terms & Conditions, please contact us:

• Business: NoorMart Collections
• Email: info@noormartcollections.store
• WhatsApp: +92 307 8825072
• Address: Shop No. 27, Ground Floor, Hadia Halema Center, Ghazni Street, Urdu Bazaar, Lahore, Pakistan.

For an existing order, please include your order number in your enquiry.