NOORMART COLLECTIONS
Customer Care for Pakistan & the UK
Clear policy · Helpful support
Returns & Refunds, Made Clear.
Need help with an order from NoorMart Collections? Find out how to contact us about a return, refund, damaged item, incorrect product or delivery concern. We’ll review your request and explain the appropriate next steps.
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Before sending an item back: please contact our
team first so we can review your order and advise you on the
applicable return arrangements.
Order-specific assistance
Share your order details for a clearer review.
Clear next steps
Contact us before returning an item.
Customer-focused support
We’ll review your concern and guide you.
A simple process
How to Request a Return or Refund
Follow these steps to help us identify your order and understand the issue. The applicable outcome depends on the item, order details and relevant consumer rights.
01
Find Your Order Details
Keep your order number, purchase details and product information ready before contacting us.
02
Explain the Concern
Tell us whether the item is damaged, incorrect, missing or otherwise not as expected.
03
Contact Our Team
Submit the request by email or WhatsApp and provide any supporting information we reasonably need.
04
Follow the Guidance
Wait for instructions about the next steps before sending an item back or assuming a refund has been approved.
Our policy
Returns & Refunds Policy
Please review the information below before submitting your request. Your order details help us assess the appropriate resolution.
Return Requests
- Contact us before dispatching an item back.
- Provide your order number and explain the reason for the request.
- Keep the item, packaging and included accessories while your request is reviewed.
- Wait for return instructions and confirmation of any applicable conditions.
Refund Requests
- Refund eligibility is assessed against the order details and applicable policy.
- If approved, the refund method and processing arrangements will be communicated to you.
- The time for funds to appear can depend on the payment provider or bank.
- A submitted request does not itself confirm approval or completion of a refund.
Damaged or Incorrect Items
- Contact us as soon as reasonably possible after identifying the issue.
- Include a clear description of the item and the problem.
- Photos of the item and packaging may help us understand the concern.
- We’ll review the information and explain the next steps for your case.
Item Condition & Exceptions
- Where relevant, retain the original packaging, accessories and proof of purchase.
- Some products may have special handling, hygiene, seal or condition requirements.
- Do not assume that every product is eligible for return in every circumstance.
- Any restriction will be considered subject to applicable consumer law.
Important consumer-rights information:
This page does not remove any rights you may have under applicable
consumer protection laws. For UK purchases, statutory cancellation
rights may apply to eligible online purchases, subject to legal
exceptions. The applicable rights depend on the transaction and
circumstances. Contact us if you need guidance about your order.
We’re here to help
Submit Your Return Request
Complete the details so our team can understand your concern. Choose email to prepare a request in your email app, or WhatsApp to open a message ready for you to review and send.
Please do not include payment card details, passwords or other sensitive financial information.
Email Support
info@noormartcollections.store
WhatsApp Support
Message NoorMart Collections
Store Location
Urdu Bazaar, Lahore, Pakistan
Return / Refund Form
Fields marked with * are required.
Quick answers
Frequently Asked Questions
Helpful answers to common questions about NoorMart Collections returns, refunds and order concerns.
How do I request a return from NoorMart Collections?
Complete the Return / Refund Form on this page and continue through email or WhatsApp. Include your order number, the product concerned and a clear explanation. Contact us before sending the item back so we can advise you.
How can I ask about a refund?
Submit a refund enquiry with your order number and the reason for your request. Our team can review the details and explain the next steps. Submitting an enquiry does not itself confirm that a refund has been approved.
What if my order arrives damaged or incorrect?
Contact us and explain what happened. Include clear photos where helpful and available. Keep the item and packaging while we review the issue and advise you about the appropriate next step.
How long does a refund take?
The timing depends on the review, the refund method and the relevant bank or payment provider. After a refund decision, please follow the instructions provided for your order. Your payment provider may also be able to explain posting times.
Can I return an opened or used product?
Eligibility depends on the type of product, its condition, the reason for the request and applicable consumer law. Contact us with the details before returning the item. Any relevant legal rights remain unaffected.
Do UK customers have online cancellation rights?
Eligible UK online purchases may be covered by statutory cancellation rights, subject to exceptions and the applicable rules. Your rights can depend on the product and transaction. For official guidance, visit GOV.UK online and distance selling guidance .
How can I contact NoorMart Collections?
Email info@noormartcollections.store , message us on WhatsApp , or visit our Contact Us page .
NoorMart Collections
Need help with your order?
Tell us what happened. Include your order details and our team can guide you through the next step.