Privacy Policy

We may collect the following categories of information when you use our website or contact us:

We may also receive information you voluntarily share with us through email, WhatsApp, contact forms, product enquiries, reviews or other customer-support channels.

Depending on your interaction with NoorMart Collections, we may use relevant information to:

• Process, confirm, prepare and deliver orders.
• Communicate about order status, delivery, returns, refunds or customer enquiries.
• Create and maintain customer accounts and provide account-related services.
• Process payments through available payment providers and help investigate transaction issues.
• Maintain website functionality, troubleshoot errors and improve shopping usability.
• Detect, investigate and help prevent fraud, abuse, unauthorised activity or security incidents.
• Maintain business, tax, accounting and transaction records where required.
• Send marketing communications where permitted and, where required, with your consent or choice.
• Meet applicable legal obligations and respond to legitimate legal requests.

Where applicable law requires a legal basis for processing, that basis may include fulfilling a contract with you, complying with legal obligations, pursuing legitimate interests that do not override your rights, or obtaining your consent. The appropriate basis depends on the purpose and the circumstances.

When you place an order, we use the relevant information to process your purchase, arrange delivery, provide customer support and maintain appropriate transaction records.

• WooCommerce: Our online shop uses WooCommerce functionality to support shopping, checkout, order management and related website operations.
• Payment processing: Available payment methods may involve third-party payment providers. Your payment information is handled according to the relevant provider’s processes and privacy terms.
• PayFast: If PayFast is offered and used for a transaction, the payment provider may process relevant transaction and payment information under its own applicable terms.
• Cash on Delivery: Where available, contact and delivery information may be used to confirm and fulfil your order and collect payment.
• Delivery services: Relevant recipient, address, phone and parcel details may be shared with the delivery or logistics provider responsible for fulfilling your order.

Payment options, providers and delivery arrangements can vary by destination, order and availability. Mention of a provider in this policy does not mean that every payment method is available for every transaction.

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions and understand website performance.

The cookies actually used depend on the website configuration and enabled plugins or third-party services. You can manage cookies through your browser settings. Blocking certain cookies may affect cart, login or checkout functionality.

Where consent is legally required for non-essential cookies or similar technologies, the applicable consent mechanism should be used before those technologies are activated.

We do not publish your private contact or order details for general public viewing. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy:

• Website and hosting providers that help operate, maintain and secure our online shop.
• Payment providers that process transactions or assist with payment verification and disputes.
• Delivery and logistics providers that transport and deliver your order.
• Technical service providers that support website functionality, communications, security or analytics where enabled.
• Professional advisers such as accountants or legal advisers where reasonably necessary.
• Authorities or other parties where disclosure is required by law, necessary to protect rights, or appropriate to address fraud or security concerns.

Service providers should receive only information relevant to their role and are subject to applicable contractual, legal or confidentiality requirements where appropriate.

We do not sell personal information to third parties for money. If advertising, analytics or other integrations are enabled, they may process certain online identifiers or usage information according to their configuration and applicable law.

We take reasonable steps intended to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. Depending on the systems in use, these steps may include access controls, secure connections, software updates, restricted administrative access and service-provider safeguards.

No website, online transmission or electronic storage method can be guaranteed to be completely secure. Please use a strong, unique password for your account and notify us if you suspect unauthorised access or an issue involving your personal information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, supporting customers, resolving disputes, maintaining appropriate records and meeting legal obligations.

Retention periods may differ by data type. For example, order and accounting records may need to be kept longer than general enquiry messages. When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to applicable legal and operational requirements.

NoorMart Collections serves customers in Pakistan and targets customers in the United Kingdom. Some website, hosting, payment, communication or technical service providers may process information in countries other than the country in which you live.

Where applicable data-protection law restricts an international transfer, appropriate safeguards or another permitted transfer mechanism should be used. The protections available may depend on the service provider, the destination and the applicable law.

Depending on your location and the law that applies, you may have rights concerning your personal information. These rights may include:

• Access: Request information about personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion where the law permits and no applicable exception requires retention.
• Objection or restriction: Object to certain processing or ask for it to be restricted where the law provides that right.
• Portability: Request a copy of certain information in a commonly used, machine-readable format where applicable.
• Consent withdrawal: Withdraw consent where processing is based on consent. This does not affect processing carried out lawfully before withdrawal.
• Marketing choices: Ask us to stop direct marketing communications. You can also use an unsubscribe option where provided.

To exercise a right, email info@noormartcollections.store with the subject “Privacy Rights Request.” Please explain your request and provide enough information for us to identify the relevant account or interaction. We may need to verify your identity before acting.

We will review and respond to requests within the timeframe required by applicable law. Some requests may be limited by legal obligations, other people’s rights, fraud prevention requirements or valid record retention needs.

For customers in Pakistan, requests will be handled in accordance with applicable requirements and the legal rights available to them.

Our website is intended for general shopping use and is not designed to knowingly collect personal information from children in violation of applicable law. If a child needs to make a purchase, a parent or legal guardian should be involved where required.

If you believe a child has provided personal information in circumstances that should not have occurred, please contact us so we can review the matter and take appropriate steps where necessary.

Our website may contain links to external websites or services, including payment providers, delivery services and social platforms. When you follow an external link, the other provider's privacy policy and terms may apply to your activity on that service.

We do not control the privacy practices of independent third-party websites. We recommend reviewing their policies before submitting personal information. A link on our website does not, by itself, mean that we endorse every statement or practice of that external provider.

We may update this policy when our website features, business operations, service providers or legal requirements change. The revised version will be published on this page with an updated “Last updated” date.

We encourage you to review this page periodically. Where applicable law requires additional notice or consent for a material change, we will take the steps required by that law.